Returns & Exchanges
At Thai Gold, we strive for perfection in every piece, but if you are not completely satisfied with your jewelry, you can return or exchange it within 30 days of delivery. All items must be in their original, unworn condition with security tags intact to qualify for a full refund.
Initiate Your Request
Log into your Thai Gold account or visit our returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully place your jewelry in its original velvet box and protective packaging to ensure it remains unscratched during transit.
Ship Your Return
Affix the prepaid insured shipping label provided in your email and drop the package off at any authorized courier location.
Quality Inspection & Refund
Once our master jewelers verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing