Frequently Asked Questions
Everything you need to know about our authentic Thai jewelry collections.
What is the purity of your Thai Gold jewelry?
Our jewelry is traditionally crafted with high-purity gold, typically ranging from 22k to 24k, ensuring that deep yellow luster unique to authentic Thai craftsmanship.
How long does domestic and international shipping take?
Domestic orders are processed within 2-3 business days. For international shipping, please allow 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unworn condition. Please note that custom-sized pieces or engraved items may be subject to different terms.
How should I care for my high-karat gold jewelry?
To maintain its brilliance, clean your jewelry gently with warm water and mild soap using a soft cloth. Avoid harsh chemicals and store each piece separately to prevent scratching.
Are your products certified for authenticity?
Yes, every purchase from Thai Gold comes with a certificate of authenticity detailing the gold purity, weight, and craftsmanship standards.
Do you offer secure payment options?
We accept all major credit cards, PayPal, and encrypted bank transfers to ensure your financial information is protected with industry-standard SSL security.